The eLearning team is responsible for the creation and support of all SAU Online courses. They work closely with academic departments and Subject Matter Experts (SME) to build pedagogically-appropriate content for SAU students across the world. Blackboard is the learning management system used for all SAU-courses delivered online. Gary Tucker is the Executive Director of eLearning, leading a team of Instructional Designers (Michelle Dawson, Gwen Hersha, Tara McCoy, Susan Miller) and support staff (Jeanie Maguire and Kathy Hassenzahl).
Our most senior team is Enterprise Development which maintains and supports CARS (Jenzabar CX), Access databases like Student Support, the Salesforce-based Admissions system, and the MySAU Portal. This team is one of the most-experienced Jenzabar development teams in the country and their work to build the Academic Planner and Loads and Contracts in 2005 was actually licensed back to Jenzabar so that it could be sold to other schools. Members of this team (and their particular focuses) are Reid Atherton (Financial Aid and HR), Lisa Brook (Registrar’s Office), Ed Crandell (MySAU Portal, the Data Cube, Statements), Sharon Rupert (Access databases, Admissions system, Feith), and Mark Wesseling (Advancement and Billing).
Media Technologies and Infrastructure
Media Technologies and Infrastructure (MTI) is responsible for all audio-visual services at SAU along with the physical parts of our network infrastructure (cabling, installation, etc). This team is led by Aaron Sanford, the Director of MTI, and is responsible for things like live-streaming and recording chapel, installing door swipes, running network cable and managing media video projects. Caleb Shotts is the newest member of this team and student workers are integral to the success of MTI.
Technology Integration and Support
If you’ve ever called the help desk, you’ve spoken with a member of Technology Integration and Support (TIS). This team of three (currently hiring a fourth) manages the help desk, repairs computer and phone hardware, maintains network and email accounts, troubleshoots phones, and keeps the network and internet secure and available. Additionally, this team provides training for academic and administrative staff members on systems like Blackboard, Box, and PebblePad. Cynthia Churchwell leads this team as the Director of TIS with Brandon Weems (User Support Lead in charge of the help desk and Computer Repair Center) and Michael Clementin (System Administrator maintaining servers and user accounts). We are currently looking to hire a Network Administrator/Architect to plan and support our entire network infrastructure, including internet access. Student workers are critical to the work of TIS and we’re always looking for new members of the team.