Welcome to the Business Office
The Business Office includes the functions of student financial services, accounting, accounts payable, and conference services. The Business Office staff serves the financial needs of students, faculty, and staff within the University.
Business Office Hours
8 a.m. – 5 p.m., Monday – Friday
Cashier Counter Hours
8 a.m. – 4:00 p.m., Monday – Friday
Business Office Phone Number
Need to contact someone in the business office? See the contact information, alphabetized by last name, below.
Accounts Payable Clerk
Director of Student Financial Services
Student Account Collections Coordinator
Administrative Coordinator for Finance & Administration
Coordinator of Conference Services
Vice President for Finance and Administration
Assistant Vice President of Financial Services/Controller
Cashier/Accounts Receivable Clerk
Student Account Coordinators
Student Financial Services Coordinator for students in the following programs:
BUS – Business
LCOM – Communication Leadership
ORM – Organizational Management (on site and online)
MAC – Master of Arts in Counseling
MAFS – Master of Arts in Family Studies
MBA – Master of Business Administration (on site and online)
MCOM – Master of Arts in Communication
MSM – Master of Science in Management (on site and online)
Student Account Coordinator for students in the following programs:
AAA – Associate of Arts
ASB – Associate of Science in Business (on site and online)
BAGS – Bachelor of Arts in General Studies
BSN – Bachelor of Science in Nursing (on site and online)
BSW – Bachelor of Social Work
FRE – Bachelor of Arts in Family Relations Educator
FMGT – Bachelor of Science in Facilities Management
MAE – Master of Arts in Education (on site and online)
MAR – Master of Arts in Reading
MSE – Master of Special Education
MSN – Master of Science in Nursing
MSW – Master of Social Work
MTSL – Master of Arts in Teaching English to Speakers of Other Languages
Student Account Coordinator for students in the following programs:
Main campus undergraduate and Post BA
Student information handled by the Business Office
For more information about a particular Business Office function or responsibility, follow the links below.
Contact the Business Office for information regarding student account statements. Student account balances are due when the semester begins. Students can view a copy of their most recent statement by logging in to MySAU. They are located on the “Students” tab under “Finances.” You can also contact the Student Account Coordinator for that program; they are listed above in our “Student Account Coordinators” section.
All SAU students are required to complete an electronic Statement of Financial Support and Student Agreement before enrolling in courses. Please log in to the MySAU Portal to electronically sign this document. You will need your student ID number in order to sign the document. Your six digit student ID number is at the top of your acceptance letter and is also located on the top left corner of your billing statements. Questions about the Statement of Financial Support and Student Agreement can be directed to Lauren Evans at Lauren.Evans2@arbor.edu.
Payments to student account, cross cultural trips, and residence hall deposits can be made by going to the Make a Payment page. Electronic checking and savings account payments are free. Visa, MasterCard, Discover, American Express and Diners Club payments are charged a 2.75% convenience fee. All payments returned to Spring Arbor University for any reason will be assessed a $35 returned item charge.
An interest free monthly payment plan option is available for current students through CASHNet. A payment plan with monthly payments for a semester has an enrollment fee of $30.00. Additional information is available by contacting the Student Account Coordinator for the program (listed above in the “Student Account Coordinators” section) or by calling the Business Office at 517.750.6420.
Third Party Payment
We do accept payments made by a third party directly onto a student’s account. Documentation will be required to be submitted and you will need to be aware that payments received from a third party onto your student account will be reported to the Financial Aid office and could affect your financial aid.
Main campus undergraduate students need to have their third party representative send payment vouchers to Penny Pletcher at the Spring Arbor University Business Office, P.O. Box 219, Spring Arbor, MI 49283.
Undergraduate (off main campus) and graduate students will need to submit a Third Party Assistance Information form to the Business Office. The Third Party Assistance Information form can be downloaded here and forwarded to the appropriate Student Account Coordinator (listed above in the “Student Account Coordinators” section”) or it can be submitted to personnel at the site they are attending.
Students who enroll at Spring Arbor University are issued a BankMobile Refund Selection Kit.
You must follow the instructions included in the kit to go online and activate your refund preference. Any refunds from students’ accounts at Spring Arbor University are distributed through BankMobile. Financial aid refunds are released to BankMobile automatically once a student’s account is showing a credit.
By using BankMobile, students have more refund disbursement options available to them. Students can track their refund history and change their preference online at any time.
For more information about BankMobile click here.
Students who are eligible for a Perkins Loan can find information below about the loan, how to complete the Perkins Entrance and Exit Counseling, and how to make payments towards a Perkins Loan:
Federal Perkins Loan
- Spring Arbor University is the loan holder of the Perkins Loan
- Eligibility: Financial need
- Value: The maximum PERK is $4,000 per year and $20,000 for all years combined
- Applying: Submit FAFSA
- Renewal policy: Submit FAFSA annually
- Loan Terms: Term: 10 Years Grace period: 9 months Interest Rate: 5 percent
- Spring Arbor University uses a Perkins Loan servicer called University Account Services also known as UAS.
Entrance and Exit Counseling
Perkins Entrance Counseling can be completed at signmyloan.com
Perkins Exit Counseling can be completed at myloancounseling.com. You will not receive a transcript if you fail to complete this exit counseling when you drop below 6 credit hours in a semester or graduate.
Lauren Evans (Lauren.Evans2@arbor.edu) administers Perkins Loan entrance and exit counseling.
Perkins Payments can be made at uasecho.com
1098-T Tax Statement
Student account statements by semester and 1098t data are located online at MySAU on the “Students” page under the “Finances” section. The original 1098t forms are sent out electronically to each student’s e-mail address and any forms not picked up electronically will be placed in the mail by January 31. A history of 1098t data can be found on the student portal at mysau.arbor.edu. 2012 and later 1098t forms can be reprinted at getmydocument.com.
Included below is an informational IRS website regarding the Hope and Lifetime Learning tax credits for which you may be eligible. Specific questions regarding these tax credits should be directed to your tax professional or the IRS. If you cannot claim either the Hope or Lifetime Learning tax credit, you may still be able to deduct qualified higher education expenses with the tuition and fees deduction.
- To learn more about the Hope and Lifetime tax credits you may be eligible for, go to: irs.gov/publications/p970
- Visit the student section of MySAU to see your student account statements by semester and 1098-T data.