Spring Arbor University

Business Office

Welcome to the Business Office

The Business Office includes the functions of student financial services, accounting, accounts payable, and conference services. The Business Office staff serves the financial needs of students, faculty, and staff within the University.

Business Office Hours

8 a.m. – 5 p.m., Monday – Friday

Cashier Counter Hours

8 a.m. – 4:00 p.m., Monday – Friday

Business Office Phone Number


Contact Us


Need to contact someone in the business office? See the contact information, alphabetized by last name, below.

Contact List

Melissa Bright
Accounts Payable Clerk
Email: melissa.bright@arbor.edu

Gordon Eccles
Director of Student Financial Services
Email: gordon.eccles@arbor.edu

Lauren Evans
Student Account Collections Coordinator
Email: lauren.evans2@arbor.edu

Shannon Haight
Administrative Coordinator for Finance & Administration
Email: shannon.haight@arbor.edu

Aaron  Laidler
Coordinator of Conference Services
Email: aaron.laidler@arbor.edu

Kevin Rose
Vice President for Finance and Administration
Email: kevin.rose@arbor.edu

Dawn Schnitkey
Assistant Vice President of Financial Services/Controller
Email: dawn.schnitkey@arbor.edu

Jennifer Simmons
Assistant Controller
Email: jennifer.simmons@arbor.edu

Emma Thompson
Cashier/Accounts Receivable Clerk
Email: emma.thompson@arbor.edu


Student Information Handled by the Business Office

Student information handled by the Business Office

For more information about a particular Business Office function or responsibility, follow the links below.

Student Accounts

Contact the Business Office for information regarding student account statements. Student account balances are due when the semester begins. Students can view a copy of their most recent statement by logging in to MySAU. They are located on the “Students” tab under “Finances.” You can also contact the Student Account Coordinator for that program; they are listed above in our “Student Account Coordinators” section.

Student Agreement

All SAU students are required to complete an electronic Statement of Financial Support and Student Agreement before enrolling in courses.  Please log in to the MySAU Portal to electronically sign this document.  You will need your student ID number in order to sign the document. Your six digit student ID number is at the top of your acceptance letter and is also located on the top left corner of your billing statements. Questions about the Statement of Financial Support and Student Agreement can be directed to Lauren Evans at Lauren.Evans2@arbor.edu.


Payments to student account, cross cultural trips, and residence hall deposits can be made by going to the Make a Payment page. Electronic checking and savings account payments are free. Visa, MasterCard, Discover, American Express and Diners Club payments are charged a 2.75% convenience fee.  All payments returned to Spring Arbor University for any reason will be assessed a $35 returned item charge.

Payment Plan

An interest free monthly payment plan option is available for current students through CASHNet. A payment plan with monthly payments for a semester has an enrollment fee of $30.00. Additional information is available by contacting the Student Account Coordinator for the program (listed above in the “Student Account Coordinators” section) or by calling the Business Office at 517.750.6420.

Third Party Payment

We do accept payments made by a third party directly onto a student’s account. Documentation will be required to be submitted and you will need to be aware that payments received from a third party onto your student account will be reported to the Financial Aid office and could affect your financial aid.

Main campus undergraduate students need to have their third party representative send payment vouchers to Penny Pletcher at the Spring Arbor University Business Office, P.O.  Box 219, Spring Arbor, MI 49283.

Undergraduate (off main campus) and graduate students will need to submit a Third Party Assistance Information form to the Business Office. The Third Party Assistance Information form can be downloaded here and forwarded to the appropriate Student Account Coordinator (listed above in the “Student Account Coordinators” section”) or it can be submitted to personnel at the site they are attending.

BankMobile Refunds

SAU student refunds are distributed through BankMobile. Financial aid refunds are released to BankMobile automatically once a student’s account shows a credit. By using BankMobile, students have more refund disbursement options available to them. Students can track their refund history and change their preference online at any time.

Simply follow these steps to make your refund preference selection:

  1. Log in to mysau.arbor.edu.
  2. Once logged in, go to the “Students” tab and click on “Go to the BankMobile site” under “Finances.”
  3. Select how you want your money delivered.

Your options for receiving your refunds are:

Deposit to an existing account.
Money is transferred to an existing account the same business day BankMobile receives funds from your school. Typically, it takes 1-2 business days for the receiving bank to credit the money to your account.

Deposit to a BankMobile Vibe checking account.
If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.

Perkins Loans

Students who are eligible for a Perkins Loan can find information below about the loan, how to complete the Perkins Entrance and Exit Counseling, and how to make payments towards a Perkins Loan:

Federal Perkins Loan
  • Spring Arbor University is the loan holder of the Perkins Loan
  • Eligibility: Financial need
  • Value: The maximum PERK is $4,000 per year and $20,000 for all years combined
  • Applying: Submit FAFSA
  • Renewal policy: Submit FAFSA annually
  • Loan Terms: Term: 10 Years Grace period: 9 months Interest Rate: 5 percent
  • Spring Arbor University uses a Perkins Loan servicer called University Account Services also known as UAS.
Entrance and Exit Counseling

Perkins Entrance Counseling can be completed at signmyloan.com

Perkins Exit Counseling can be completed at myloancounseling.com. You will not receive a transcript if you fail to complete this exit counseling when you drop below 6 credit hours in a semester or graduate.

Lauren Evans (Lauren.Evans2@arbor.edu) administers Perkins Loan entrance and exit counseling.


Perkins Payments can be made at uasecho.com

1098-T Tax Statement

Student account statements by semester and 1098t data are located online at MySAU on the “Students” page under the “Finances” section. The original 1098t forms are sent out electronically to each student’s e-mail address and any forms not picked up electronically will be placed in the mail by January 31. A history of 1098t data can be found on the student portal at mysau.arbor.edu. 2012 and later 1098t forms can be reprinted at getmydocument.com.

Included below is an informational IRS website regarding the Hope and Lifetime Learning tax credits for which you may be eligible. Specific questions regarding these tax credits should be directed to your tax professional or the IRS. If you cannot claim either the Hope or Lifetime Learning tax credit, you may still be able to deduct qualified higher education expenses with the tuition and fees deduction.

  • Visit the student section of MySAU to see your student account statements by semester and 1098-T data.
Business Office FAQ